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CNChandrakanth Narravula

Available for new projects

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Chandrakanth Narravula / Freelance Solutions Architect

Turn your CRM into a system of action.

I design and build Dynamics 365 and Power Platform solutions, and the AI agents that work alongside them. Seven-plus years of healthcare and insurance delivery, from architecture to production, and I still write the code myself.

Start a projectSee case studies
Years shipping on Dynamics 365
7+
Daily transactions kept in sync
50K+
Uptime on production integrations
99.9%
Patient records migrated
100K+

Delivered with teams at

  • Accenture
  • LTIMindtree
  • Tech Mahindra
  • NTT DATA Services

Certified

  • PL-400
  • PL-900
  • MB-910

Services

Where I can help

Bring me in for one piece or end to end. Every engagement is led and built by me, with no hand-off to a junior team.

  • 01

    Dynamics 365 implementation

    Sales and Customer Service builds shaped around how your team actually works, from the data model and security roles to the dashboards managers open every morning.

    • Entity model and security roles
    • SLA engines and entitlements
    • Forms, views and business rules
    • Operational dashboards
  • 02

    Custom plugins and client scripts

    When configuration runs out, I write the C#/.NET plugins, workflow activities and JavaScript that keep forms fast and data clean under real production load.

    • Event-driven C#/.NET plugins
    • Custom workflow activities
    • JavaScript Client API and Web API
    • Performance tuning
  • 03

    Power Platform apps and automation

    Canvas apps for the field, model-driven apps for the back office, and Power Automate flows that take repetitive steps off your team.

    • Canvas and model-driven Power Apps
    • Power Automate cloud flows
    • Desktop flows and RPA
    • Onboarding and approval workflows
  • 04

    Agentic AI and Copilot Studio

    Copilots and autonomous agents that read, classify and draft replies on top of your Dataverse data, so routine casework is handled before it ever reaches a queue.

    • Copilot Studio agents
    • Azure OpenAI integration
    • Grounding in your knowledge sources
    • Multi-step agent workflows
  • 05

    Azure integrations and data migration

    Serverless integration layers that keep Dynamics 365 in sync with legacy systems, and migrations that move high-volume records without losing a field.

    • Azure Functions and Logic Apps
    • Service Bus messaging
    • SSIS and KingswaySoft ETL
    • Legacy and EHR system sync
  • 06

    CRM health check and delivery rescue

    A senior second pair of eyes on a slow, unstable or stalled implementation: performance, defects, release process, and a clear plan to get back on track.

    • Performance and index tuning
    • Defect triage and root cause
    • Azure DevOps release pipelines
    • Sprint delivery leadership

Not sure which one fits? Describe the problem and I will suggest the right shape for the work.

Tell me about your project

Selected work

Results from past engagements

Client names stay confidential. These are real projects I led or built, and the numbers they moved.

01Customer serviceDelivered with Accenture2026 – Present

Scaling an enterprise customer service platform

Technical lead on an enterprise-scale Dynamics 365 Customer Service system, owning architecture and sprint delivery for a team of six engineers while staying hands-on in the core code.

What I built

  • Custom SLA engines, entitlement configurations and service dashboards on the Customer Service module
  • C#/.NET plugins, workflow activities and JavaScript Client API scripts replacing slow client-side validation
  • Secure Azure Functions and Logic Apps integrations with legacy backend APIs
  • Dynamics 365 Customer Service
  • C#/.NET
  • JavaScript
  • Azure Functions
  • Logic Apps

Headline result

35%

higher ticket resolution throughput

Also delivered

  • 50K+ daily transactions synced in real time at 99.9% uptime
  • 40% less database transaction overhead
  • 20% faster page loads
  • 25% better sprint velocity and 30% fewer post-release defects
02HealthcareDelivered with LTIMindtree2024 – 2026

Faster patient onboarding and prior authorization

Customized Dynamics 365 CE for healthcare clients and rebuilt the patient onboarding, EHR integration and prior authorization workflows clinical teams rely on every day.

What I built

  • Model-driven and Canvas Power Apps with Power Automate flows for onboarding and prior authorization
  • Custom extensions and security schemas that made patient data easier to reach
  • Legacy EHR systems integrated with Dataverse through SSIS and KingswaySoft
  • Dynamics 365 CE
  • Power Apps
  • Power Automate
  • Dataverse
  • SSIS
  • KingswaySoft

Headline result

95%

less manual data entry

Also delivered

  • 100K+ patient records synced into Dataverse
  • 30% shorter processing time for onboarding and prior authorization
  • 30% faster database execution
  • 25% more efficient system overall
03InsuranceDelivered with Tech Mahindra2022 – 2024

Automating claims and underwriting

Engineered end-to-end Dynamics 365 CE solutions for major insurance clients, optimizing the policyholder lifecycle and the claims process behind it.

What I built

  • Custom entity modeling across the policyholder lifecycle
  • Plugins, workflow activities and C#/.NET logic automating core underwriting steps
  • Technical specs and code validation worked through with analysts and stakeholders
  • Dynamics 365 CE
  • C#/.NET Framework
  • Plugins
  • Workflow activities

Headline result

35%

less manual entry in underwriting

Also delivered

  • 20% fewer claims bottlenecks
  • Bug-free delivery across bi-weekly sprints
04Enterprise ITDelivered with NTT DATA Services2019 – 2022

Keeping a 500-user CRM fast and stable

Kept critical Dynamics CRM environments healthy through proactive performance tuning, and configured the Sales and Customer Service modules for a large internal user base.

What I built

  • Proactive performance tuning and database index optimization
  • Form layouts, security roles and business rules adjusted for each team
  • Custom JavaScript, C#/.NET and Web Resources fixes
  • Dynamics CRM
  • JavaScript
  • C#/.NET
  • Web Resources

Headline result

99.8%

average uptime

Also delivered

  • 150+ high-severity bugs resolved
  • 500+ internal users configured across Sales and Customer Service

Why work with me

Architect and engineer, in one person

Most of my work sits where healthcare and insurance teams get stuck: the moment their CRM stops being a system of record and has to become a system of action. Claims routing, prior authorization, patient onboarding and SLA-driven service queues.

Over seven years with Accenture, LTIMindtree, Tech Mahindra and NTT DATA, I have built that layer with Dynamics 365, custom C#/.NET plugins, JavaScript and Power Platform automation. These are the parts that never show up in a demo, but decide whether a system holds up at 50,000 transactions a day.

Today I also orchestrate autonomous agents with Microsoft Copilot Studio and Azure OpenAI, so routine casework is picked up by a digital coworker instead of waiting in a queue.

CN

Chandrakanth Narravula

Based in Bengaluru, India, working with teams remotely

  • Architecture and code, one owner

    I design the solution and build the plugins, flows and integrations myself, so nothing gets lost between the diagram and production.

  • Fluent in healthcare and insurance

    Claims routing, prior authorization, patient onboarding, underwriting and SLA-driven service queues are problems I have already solved.

  • Built for production load

    Integrations that hold up at 50,000+ transactions a day with 99.9% uptime, not just in a demo.

  • AI grounded in your CRM

    Agents on Copilot Studio and Azure OpenAI that act on your real Dataverse data, inside clear guardrails.

Toolkit

The stack, end to end

From the Dataverse model to the agent that sits on top of it, these are the tools I use every week.

Showing all 11 skills

  • Dynamics 365

    D365 CE customization

    End-to-end entity mapping, security schemas, form layouts and business rules across Sales and Customer Service.

  • Dynamics 365

    C#/.NET plugins

    Event-driven plugins, custom workflow activities, and synchronous and asynchronous backend handlers.

  • Dynamics 365

    JavaScript Client API

    Web resource scripting, UI responsiveness tuning and asynchronous Web API calls.

  • Power Platform

    Power Apps

    Responsive Canvas apps for mobile and tablet, and model-driven apps for back-office systems.

  • Power Platform

    Power Automate

    Cloud flows, scheduled automation, and self-healing desktop flows and RPA scripts.

  • AI & Copilot

    Microsoft Copilot Studio

    Enterprise copilots, generative dialog paths and integrated corporate knowledge sources.

  • AI & Copilot

    Agentic AI development

    Autonomous agents executing multi-step business logic across D365 CE, Dataverse and external platforms.

  • AI & Copilot

    Azure OpenAI integration

    Custom GPT models wired into business workflows to read, classify and draft operational replies safely.

  • Cloud & DevOps

    Azure services

    Serverless integrations using Azure Functions, Logic Apps and Service Bus messaging.

  • Cloud & DevOps

    CI/CD pipelines

    Azure DevOps pipelines with automated Power Platform Build Tools.

  • Cloud & DevOps

    SSIS & KingswaySoft

    ETL packages moving high-volume clinical and insurance records into Dataverse.

How we'll work

A clear path from first call to go-live

The same predictable rhythm whether you need a focused fix or a full implementation.

  1. 01

    Intro call

    We talk through the problem, your current setup and what a good outcome looks like for your team.

  2. 02

    Scope and architecture

    I map the data model, integrations and risks, then send a written proposal with scope, milestones and an estimate.

  3. 03

    Build in short sprints

    Working software in your environment every sprint, reviewed with your team, so there are no surprises at the end.

  4. 04

    Handover and support

    Documentation, release pipelines and knowledge transfer, plus ongoing support if you want it.

Background

Seven years inside enterprise delivery teams

From CRM support to leading the architecture and delivery of enterprise-scale systems.

  1. Feb 2026 – Present

    Packaged App Development Team Lead / Hands-on Technical Lead

    AccentureBengaluru, India

    Leading architecture and sprint delivery for an enterprise-scale Dynamics 365 Customer Service platform, with a team of six engineers and hands-on work in the core code.

  2. Jan 2024 – Feb 2026

    Senior Engineer

    LTIMindtreeBengaluru, India

    Architected and customized Dynamics 365 CE and Power Platform solutions for healthcare clients, from patient onboarding to EHR integration.

  3. Jul 2022 – Jan 2024

    Senior Software Engineer

    Tech MahindraBengaluru, India

    Engineered end-to-end Dynamics 365 CE solutions for major insurance clients across the policyholder lifecycle.

  4. Jul 2019 – Jul 2022

    Information Technology Analyst

    NTT DATA ServicesChennai, India

    Tuned, configured and supported critical Dynamics CRM environments for more than 500 internal users.

Start a project

Have a CRM or AI project in mind?

Tell me what you are trying to solve: a new Dynamics 365 build, a Power Platform automation, an AI agent for your service team, or a system that needs rescuing. You will hear back from me directly.

Tell me about your project

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